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We aim to ship all orders within 48 hours. However, order allocation and processing begin shortly after an order is placed. Once an order has entered the allocation or processing stage, it cannot be canceled.

Please note that the following factors may cause delays in shipping:

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  Incorrect or incomplete addresses (including missing apartment or suite numbers)
  
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  Inventory being sourced from multiple locations
  
• 
  Changes made to the shipping address or items in the order
  
• 
  Delays in fraud verification for higher-risk orders
  

All domestic orders are shipped via UPS or USPS. International orders are shipped via UPS or DHL, based on the customer’s selection at checkout.

Once your order has shipped, tracking information will be sent via email and SMS.

Rates are approximations. Exact rates will be provided at checkout.

Please visit our Returns page at the bottom of our website to process a return. You will need to enter the order number and zip code associated with your order and follow the steps.

We will only accept items within 10 days from the delivery of the product. Final sale items such as sale/clearance items and limited releases are not eligible for returns. If you are unsure whether an item(s) you purchased is eligible, please refer to that specific item’s product description.

The returned product must be unused, and packaging must remain intact and undisturbed by external forces. Do not directly apply shipping labels to shoe boxes, as it ruins the product’s integrity. If a shipping label is attached to a shoebox, the item will be obstructed and returned to the sender.

After the return process is completed, the customer will be given a store credit that equals the cost of the item(s) returned. This store credit is valid in-store & online.

SALE/CLEARANCE items and any LIMITED RELEASE products are considered FINAL SALE and will NOT be eligible for return.