Big Pony Logo Graphie - Blue
Free in-store pickup. Choose “Pick up” at checkout. Orders are ready in up to 2 hours during store hours — we’ll email you when it’s packed. Bring your order confirmation and a photo ID.
Shipping. Everything ships straight from our stores — UPS across the US and DHL international. Orders ship within 1 business day; you’ll get tracking by email and SMS.
ome things that could cause a delay in shipping are:
1. Bad addresses/invalid addresses/missing apartment or suite numbers
2. Allocating inventory from different locations
3. Any edits to addresses or products on an order
4. Fraud clearing service slow to clear higher risk orders
All domestic orders will be fulfilled by UPS or USPS. International
orders are fulfilled by UPS or DHL at the customer's discretion. Once an
order is shipped, customers will receive tracking information by Email
and SMS text.
We will only accept items within 10 days from the delivery of the product. Final sale items such as sale/clearance items and limited releases are not eligible for returns. If you are unsure whether an item(s) you purchased is eligible, please refer to that specific item’s product description.
The returned product must be unused, and packaging must remain intact and undisturbed by external forces. Do not directly apply shipping labels to shoe boxes, as it ruins the product’s integrity. If a shipping label is attached to a shoebox, the item will be obstructed and returned to the sender.
After the return process is completed, the customer will be given a store credit that equals the cost of the item(s) returned. This store credit is valid in-store & online.
SALE/CLEARANCE items and any LIMITED RELEASE products are considered FINAL SALE and will NOT be eligible for return.